CR7 Moving and Storage

Actually, it is very difficult to write a review of CR7 Moving because the service was so unbelievably horrible, and the furniture damage and financial loss were so extensive, it is not easy to express. Aftwr more than one year after my cross-country move from Brooklyn, NY to Los, Angeles, CA, I still look at the tremendous damage that CR7  caused to my furniture: a newly purchased platform bed, dining room set, and sofa bed, and several bookshelves that were in perfect physical condition until in the hands of CR7.

First, CR7 and whichever moving broker who sends them to do your move, will certainly take advantage of you by doubling the price of the estimate. Estimates should be close to the original price quoted, not 100% more on the day of the move. It's certainly a financial kick-back scheme, of which I'm sure that CR7 would deny, but it is. CR7 takes advantage of the circumstance that you have agreed to relinquish your apartment or sell your home; therefore, you have to move and have no choice but to pay. When I look at things in retrospect, I would have been better-off by remaining in place and suffering the consequences of not moving, instead of incurring the massive financial loss and damage to my furniture. I just did not know how horrible CR7's moving service would be.

In fact, the movers were inexperienced and novices at packing, disassembling, and reassembling furniture and personal items. It seemed as if the movers were just given a moving job without any training or experience. ALL of my furniture was poorly disassembled and poorly packed with little to no padding, leading to severe damage to newly purchased furniture. Also, during the move-out day, the movers caused damage to my building's elevator, and instead of informing me, disposed of broken parts of the elevator in my apartment building's trash. CR7 ignored the issue when addressed to them by phone or email.

Additional, my clothes, particularly business attire, jackets and coats, were thrown into what was supposed to be garment boxes in which I paid for. To make matters worse, their staff searched through the boxes at some point and stole expensive clothes.

One would think that for the excessive amount CR7 charges for storage, that your items would be well taken care of. It was not. It took several months for me to receive all of my items, and some were never delivered or were finally delivered with missing parts. When I received my belongings, it looked as if it had been through a storm. Neatly packed items in brand new boxes looked a total mess and were filled with broken items. Absolutely unacceptable and unbelievable!

Of course, CR7 would state that it offers insurance but the insurance does not nearly cover damages, missing items and stolen clothes in the least when coverage is based solely on the weight of items. Full coverage was not even discussed or offered simply because CR7 doesn't want to be obligated to pay it. Still, the main purpose of hiring a mover is not to have to file insurance claims for your items, it is to have your items delivered in the best possible condition, or for them to reach its intended destination and not be lost without any reasonable explanation as to what happened to them. CR7 failed miserably. DO NOT USE THIS COMPANY. YOU WILL REGRET IT. I STILL REGRET IT. ONE OF THE ABSOLUTE WORST EXPERIENCES EVER AND A HUGE FINANCIAL LOSS FOR ME!

Move size: 1 Bedroom Home Service cost: $10000

We were charged $8,675 last month to move a 2-bedroom apartment from NJ to VA. According to other reviews on this site, this number was about 4 times higher than what others were charged for interstate moves of similarly-sized homes. We can't help but conclude that CR7 is experiencing financial difficulty during the health pandemic and decided to overcharge in order to bring in extra revenue.

Our original estimate (conducted by a company called Safebound Moving and Storage) was $3,900. On the day of the move, the foreman told us that we had 3 times the amount of items than what was estimated and that our cost would be $8,675. This seemed quite high, but we were stuck because we were beginning jobs in VA and managing a 14-month old. We asked the movers to wear protective masks, but only one of them had one.

The movers damaged several items and were incompetent. In no particular order of importance, here are the highlights of this disaster:

- The movers argued with us about reassembling specific pieces of furniture, such as our dining room table. They loosely re-attached the table legs, and we had to screw them back on ourselves. In addition, they did not put the feet of our couches back on. We had to flip over the couch and attach those ourselves. Finally, our dresser’s mirror was only attached on one side, leaving it wobbly and hazardous.

- The movers asked for an assembly manual when taking apart our bed because they did not know how to do it. Upon reassembly, we discovered the following issues:

- Two of the bed’s legs were broken off. One of them was placed in our son’s bookcase, seemingly an attempt to hide evidence. The other leg is nowhere to be found.

- One of the bed’s side drawers is completely off its track and does not close properly.

- There are various nicks, scratches, and dents on the wood.

- Our new apartment’s floor was scratched, for which we will be liable.

- One of our wall painting frames was not wrapped properly and suffered a sizable chip in its frame

- In the same box was a mirrored hanging jewelry box, a hanging wall mirror and several glass picture frames. All were unprotected (not even paper), seemingly thrown together in the box. Both the jewelry box and mirror were damaged.

- One of three legs of a clay sculpture was broken off and had to be glued back on.

- At one point we heard glass rattling around in a piece of furniture that was being moved, so we asked them to stop so that we could look inside. Two vases were unwrapped and moving around inside the cabinet. They had moved our cabinet with unwrapped, fragile items inside.

- When we confronted them, their rationale was that we left some of our clothing in our dresser, which, in their minds, meant that leaving glass vases inside of a cabinet was acceptable.

Overall, an awful experience. I would suggest you look elsewhere if considering CR7.

Move size: 2 Bedroom Home Service cost: $8675

DO NOT TRUST this moving company with you home!! I hired the company for a cross country move from NYC to Minnesota. They destroyed so much of my property, it felt like they did it on purpose:BOXES CRUSHED, BROKEN DISHES (so many glass pieces I actually cut my finger!!), DAMAGED PICTURES, DESTROYED FURNITURE. It's hard to understand how so much damage was even possibly. When I called them to complain, the guy I spoke with didn’t seem at all surprised, offered no concern or apology, and quickly dumped me on some outsourced claims company. I have not heard from anyone from the company since. I emailed the company, and received no response. I've never in my life experienced such lack of professionalism and really just total indifference. DO NOT HIRE!! Spare yourself the disaster.

Move size: 1 Bedroom Home Service cost: $3000

I would never have paid Cr7 to move me across country during a Pandemic. I mistakenly paid a company, Razor Moving Vans, to move me but they turned out to be brokers and not movers. So they booked Cr7 and when Cr7 showed up a day late they said it was going to be $3000 over the estimate. When I called Razor Moving Vans to advise they said I signed a contract and hung up on me. When Cr7 delivered my belongings I have never seen property in worse condition and I have moved 9 times in the last 20 years. Boxes were open with other peoples belongings in them. Furniture was missing. Furniture was broken. In fact a box had been delivered to another family in another city. I was overcharged for the worst service I've ever had in my life and all during a Pandemic. Which I can't help but ignore how horribly I' have been treated during such a stressful time by both cpmanies- Razor Van Lines + CR7. Do not trust or use either of these companies.

Move size: 1 Bedroom Home Service cost: $4900

So many things went wrong with this company CR7 Moving And Storage. They loaded all of our items then told us it would be an extra $$$ because we “went over our estimate” even though we had previously listed everything going to be moved. Had no choice but to pay the extra as they were already on the truck. ALL of the items packed by the company arrived broken. Filing a claim with them is purposely difficult, could not complete the claim because of the way the form is set up online. They refuse to accept an email claim with photos and descriptions. Absolutely do not use this company!!

Move size: 2 Bedroom Home Service cost: $7500

The worst experience of my life. Everything that they moved was either damaged, lost or broken. I found this company online and someone who I did not know was a broker gave me a quote. This price was increased twice including on the day of the move when it was increased to triple the initial quote. There was no communication while items were in transit and items arrived a week later than promised. The driver was beyond rude apparently his children ages 21 and 15 are the only employees and only the 15 year old spoke English. My concerns regarding my property had to be addressed to the 15 year old. My furniture and boxes were crammed into the back of the truck. My marble table top was destroyed as was the chaise lounge where tape was placed and the dye removed. Every box was crushed. All of the plastic bins that I had purchased were broken. Many of my boxes and a couple of chairs never arrived. I filed a claim with their insurance company in May and to this day, 7/19/2021 have never received a response. If I could give no stars that would be more accurate than one star.

Move size: 3 Bedroom Home Service cost: $8000

This company "helped" me with an interstate move from NYC to Houston. When the contracted movers arrived to pack, they increased the price over 2x even though I had already compensated for extra items. The moving team did not seem to be vetted and they added on extra charges like $150 for bubble wrap (no items were bubble wrapped) and clothing boxes (all items were tossed in; not hung - and were subsequently damaged). However, this is not even the worst of it.

The contracted moving team subcontracted the job again and my items did not show up on the delivery date. They blamed it on their truck breaking down and gave me a sob story about how difficult it is to run a business and that I should just be patient. After a few days, they located my items and the new movers showed up... with someone else's items. They then had to go find my property which took another several hours of waiting.

When they finally arrived with my items, many of the boxes were damaged, unpackaged, and repackaged. They refused responsibility as they are "only brokers" and told me to file a claim with their contracted moving team, CR7 Movers. After discussing the damages with CR7, they told me to file a claim with CSI Pro, their insurance claims company.

After having to create an account with a significant amount of steps, CSI Pros took several weeks to work with me on filing a claim. After hours of effort, and utilizing the only pictures from the moving damages I had left, I submitted a claim and they notified me that it could take up to 120 days to get back to me. However, they assured me that they would update me when the claim was reviewed.

Months later, I received no update. I inquired to Ernesto at CSI Pros, who claimed that my case was closed due to "Lack of Interest". I asked him why I was not notified and never received a response. After logging back into my account and checking my claim, the insurance company stated that no one was responsible for damages.

In other words, the moving companies went through my boxes, damaged my property, and were late to dropping everything off after misplacing my possessions for days. One excuse about my broken printer was "technology breaks" and that I cannot prove my $650 printer was damaged in transit. They stated that they gave me a ~$12 check. And while I never received my ~$12 check, my damages were in the THOUSANDS.

In short, I wouldn't trust this company, CR7, or CSI Pros with a penny. Whether you have to move down the street or across the country, DO NOT USE THESE COMPANIES IF YOU WANT TO KEEP YOUR PROPERTY.

Move size: Partial Move Service cost: $3737

Avoid both Discount Van Lines and CR7 Moving and Storage.

DVL quotes around $3500, calls again and they raise the quote to around $4400. I figure 'OK, too much going on to get caught up on $1000 right now'...

BIG MISTAKE.

CR7 arrives with a rental and proceeds to double the quote, threatening to just drive off if I don't agree. The quote was complete garbage, but they catch you with your pants down at this point. I had a major move with over a month of planning, airline tickets, utilities, everything. I pay the extra $4000 they want or my whole life gets tipped upside-down.

Throughout this whole process the person walking me through the contract deliberately LIED to me, telling me only what I wanted to hear. I'm very busy so I sign each page not realizing that there's all this garbage hidden away in the tiny text.

I wanted a delivery date, they say 'YES OF COURSE 100%!'. The text says 'we have 30 days... business days'.

He tells me I need to sign an area to have basic insurance on my items, so I sign.

Then I look over it later and realize that it actually WAIVES the default insurance that I was NOT INFORMED ABOUT AT ALL.

The contract also says payment must be made before delivery and unloading, which is ILLEGAL. 100% grade A illegal.

At least they didn't jack the price up a 4th time...

The people loading my stuff had no idea what they were doing, tossing my boxes and handling them like wrestling opponents for no good reason. Literally expending more energy than it would take to gently and respectfully move other people's boxes.

So the stuff arrives LATE, at least it was only a few days, but it threw a massive wrench into our plans.

My desk was WWE smashed and dragged all over the place. This is a nice tough desk and it has a great big dent in it and it creaks when it didn't before!

At least my monitors made it but only because I triple wrapped them in super heavy duty bubble wrap from home depot.

My computer chair was clearly dragged along a dirty floor.

Someone put out a cigarette on my tower fan and then shoved it inside the fan grill.

My mini-fridge may not even work, it has a massive impact that ripped through the plastic wrap and the paint AND scratched the metal.

Half of my boxes had obvious damage.

All of my expensive baby gates had been dragged all over the place and are all horrible scuffed.

One of my premium folding chairs was smashed so hard that it's missing a foot. Those suckers are rated for 350 pounds, how do you even possibly break the foot off of that?!

Sheer incompetence is how. Stay far away from these two companies, they don't give a crap about you or your stuff.

I'm lucky that I put all my super important stuff in my car to be driven down by the in-laws, otherwise they could've destroyed so much more.

Move size: 3 Bedroom Home Service cost: $8000